No sign of my order

Discussion in 'Post-Sales Questions' started by Sylvie K, Nov 9, 2017.

  1. Sylvie K

    Sylvie K Newbie

    i ordered some Modafinil, paid for 7 days rush delivery and so far ... nothing. My track number is not giving any information either... help?!
     
  2. Victoria V

    Victoria V Moderator Staff Member

    Hi! To better assist you, can I please have your order number or email address? Thanks!
     
  3. Sylvie K

    Sylvie K Newbie

    ******@gmail, order number MV-318096702327451700
    Thank you
    Sylvie K
     
    Last edited by a moderator: Nov 13, 2017
  4. Victoria V

    Victoria V Moderator Staff Member

    Hello! Upon checking, your order is still in transit.

    Sometimes tracking numbers can lag by a few days, or simply not update at all, this is a problem with the postal companies and beyond our control.

    Once you have a tracking number you can rest assured your package is on its way.
     
  5. Sylvie K

    Sylvie K Newbie

    Thank you
     
  6. Victoria V

    Victoria V Moderator Staff Member

    You're most welcome!
     
  7. ThunderBuddy

    ThunderBuddy Newbie

    Mine is running a little late as well. I live in US and paid the 7 day rush but it seems my package has been stuck in customs since Nov 4. I placed the order on Oct 27
     
  8. Victoria V

    Victoria V Moderator Staff Member

    Hi! My sincere apologies for the delay. We have received reports from our Shipping Team that customs are much stricter now which has caused this unexpected delay. If you will not receive your parcel within this week, we can arrange for a reship or refund depending on your preference. Thank you for your patience and understanding.
     

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